CSMPriya NairAEMarcus WebbSETara Osei

NinjaOne

At risk
ARR$420KRenews71 daysHealth62↓ 14
Champion departing, adoption stalled in EMEA

Dean Alvarez, CRO and the economic buyer on the original deal, announced his exit on the 12 March call. Two of three admins have stopped logging in. The EMEA team was in scope at signature and never onboarded.

Call · 12 Mar 14:02Usage −38%Ticket #4471Original deal notes
40% reduction in SOC triage time across four regional teams
Never written down
Live for the US team only. Not configured for EMEA, APAC or LATAM.
Nobody
At risk
Single pane of glass across their existing security stack
Business case · original opportunity
Eleven integrations live and in daily use since December.
Tara Osei (SE)
Delivered
Executive reporting pack delivered monthly to the CRO
Never written down
Sent twice, then stopped in January when the reporting module went unused.
Priya Nair (CSM)
Lapsed
What moved the scoreCalculated
Adoption breadth: 1 of 4 teams-18
Champion risk: buyer exiting-11
Executive engagement-7
Support sentiment-6
Payment history clean+4
Starting at 10062

Biggest available gain: getting the EMEA team live takes the adoption shortfall from three of four teams to two of four, which returns 6 points.

What changed4 in 7 days
▲
Dean Alvarez (CRO) announced his departure. He signed the original contract.
Call · 12 Mar · from transcript
▲
Ticket #4471 escalated, still open after six days.
Support · 14 Mar
▼
Reporting module usage fell to zero, from ~40 sessions a week.
Usage · week of 10 Mar
●
Value plan objective “EMEA rollout” is 41 days past its date.
No owner assigned

Budget was confirmed in February and no competitive threat is detected. Against that: the economic buyer is exiting, three quarters of the sold scope was never deployed, and an escalation is open.

In the forecast

This renewal is an Opportunity worth $420K on the same forecast the CRO opens. Health informs its category and never moves the amount.

Open the forecast →