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My Book

updated 4 minutes ago
Priya Nair · Mid-market CSM
Under management
$6.0M
42 accounts
Renewing in 90 days
$1.09M
6 open
ARR at risk
$820K↑ 165%
was $310K 30 days ago
NRR worst case
94.6%
if all 3 land
Unkept promises8made during the sale and not kept4 accounts · $910K · 2 unownedOpen the ledger →
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Needs you

10 of 42 · $1.55M · 10 down · 19 up in 30 days, across the bookAt risk, quiet, stalled in onboarding, a competitor named, an expansion asked for, a review booked. An account that is merely steady, or onboarding on track, is held back until one of those is true.
NinjaOneAt risk
$420K ARR·renews in 71 days·CSM Priya·AE Marcus
Champion departing, adoption stalled in EMEA

Dean Alvarez, CRO and the economic buyer on the original deal, announced his exit on the 12 March call. Two of three admins have stopped logging in. The EMEA team was in scope at signature and never onboarded.

Evidence
Call · 12 Mar 14:02Usage −38%Ticket #4471Original deal notes
Open account →The renewal ask, 71 days out →
Health
62↓ 14in 30 days
at risk
At risk$280K
$420K × 67%(2 of 3 promises unkept)
Open signalChampion exit
Review2 Apr, in 13 days
Value plan2 of 5 met
Sold
Today
Owner
40% reduction in SOC triage time across four regional teamsNever written down
Live for the US team only. Not configured for EMEA, APAC or LATAM.
At riskNobody
Single pane of glass across their existing security stackBusiness case · original opportunity
Eleven integrations live and in daily use since December.
DeliveredTara Osei (SE)
Executive reporting pack delivered monthly to the CRONever written down
Sent twice, then stopped in January when the reporting module went unused.
LapsedPriya Nair (CSM)

Biggest available gain: getting the EMEA team live takes the adoption shortfall from three of four teams to two of four, which returns 6 points.

What makes up the score →How it moved →
Open loops
“Executive reporting pack delivered monthly to the CRO”52d
“who owns the EMEA rollout on your side?”13d
“can you scope what EMEA provisioning actually needs?”11d
All 3 loops on NinjaOne →
Lost this year
Harbor Analytics$88KNothing here needs doing. It is here so the book can be read against it.