Promised vs Delivered

The sale is on the record

Every claim made on a recorded call or written into the business case, set against what is actually true today, with a name against the gap.

Promises made
18
across 6 of 42 accounts
Kept
10
56% of what was sold
Not kept
8
on 4 accounts
No owner
2
nobody is working it
ARR behind a gap
$910K
of $1.16M with a recorded sale
worst exposure first
NinjaOne$420Krenews in 71 days2 of 3 not kept
At risk
40% reduction in SOC triage time across four regional teams
Never written downRollout
Live for the US team only. Not configured for EMEA, APAC or LATAM.
Nobody
Delivered
Single pane of glass across their existing security stack
Business case · original opportunityDependency
Eleven integrations live and in daily use since December.
Tara Osei (SE)
Lapsed
Executive reporting pack delivered monthly to the CRO
Never written downCadence
Sent twice, then stopped in January when the reporting module went unused.
Priya Nair (CSM)
Diligent$265Krenews in 118 days2 of 3 not kept
At risk
Sub-four-hour response on every P1 incident
Service level
Breached twice this quarter. #4318 has been open eleven days.
Support lead
Delivered
Board reporting pack automated for the audit committee
From the value hypothesis · 2 JunCadence
Live since October and used before every board meeting.
Tara Osei (SE)
In progress
Two further business units onboarded by Q2
Expansion commitment · 9 JanRollout
One of two live. The second has a date but no named owner on their side.
Priya Nair (CSM)
Cymulate$180Krenews in 34 days1 of 3 not kept
Delivered
Continuous validation across the full MITRE matrix
From the value hypothesis · 11 AprCapability
Live since September and running against the complete matrix.
Tara Osei (SE)
Delivered
Two-week reduction in remediation cycle time
From the value hypothesis · 11 AprOutcome
Measured at fifteen days, down from twenty-nine.
Priyanka Rao (ops)
Lapsed
Executive sponsor briefed each quarter
Never written downCadence
No executive contact in sixty-two days. The last briefing was in January.
Priya Nair (CSM)
Gambit Security$45Krenews in 40 days3 of 3 not kept
Blocked
SIEM integration configured and validated
Dependency
Their champion asked on 14 January whether we integrate with their SIEM. There is no reply in the thread.
Nobody
Not reached
First value reached within forty-five days
Onboarding planTimeline
Day sixty-eight. The target was day forty-five.
Priya Nair (CSM)
In progress
All forty seats provisioned
Order form · 20 FebRollout
Twenty-two of forty. Activation stalled when the integration question went unanswered.
Their IT lead
Lattice Ops$159Krenews in 233 daysAll three kept
Four operations teams live by the end of Q1 · Analytics rolled out to the finance team · Quarterly business review cadenceOpen the three →
Waabi$95Krenews in 210 daysAll three kept
Both engineering teams live within thirty days · Simulation runs at production scale · Ninety seats activeOpen the three →
2 of the 3 renewals forecast worst case, worth $465K of $539K, sit on accounts carrying an unkept promise. The other 1 were sold before the calls were recorded, so there is no promise record to read.NRR worst case94.6%See it in the forecast →