Open loops
A question with no answer, a commitment past its date, a request nobody came back on. Close one and it leaves the list.
Open
10
across 6 accounts
Over 14 days
5
past a reasonable reply
Oldest
81 days
still open
ARR with a loop open
$1.0M
6 of 42 accounts, of $6.0M
What was said, and what happened
Account
Next
All10
We owe7
Colleague owes3
What was said, and what happened
Account
Next
81
days open
critical
“is this fixed for the other regions too?”
Ana Iqbal · Platform lead · Ticket #4102 · 3 Jan
Ticket closed, follow-up email sent, never answered by either side.
68
days open
critical
“do you integrate with our SIEM?”
Nadia Karim · Head of Security · Email · 14 Jan
No reply found in email, call, ticket or Slack since 14 Jan.
68
days open
critical
“does the SIEM integration exist, or is it roadmap?”
Priya Nair · asked Product · Slack · 14 Jan
Posted in #product-questions. No reply in the thread.
52
days open
critical
“Executive reporting pack delivered monthly to the CRO”
Priya Nair · committed on the close call · Call · 2 Nov
Sent twice, then stopped in January. No note explains why.
23
days open
overdue
“who would run the other two rollouts?”
Kwame Boateng · Programme lead · Call · 28 Feb
Asked on the call, no answer given on the call and none since.
13
days open
recent
“who owns the EMEA rollout on your side?”
Tom Reyes · Platform admin · Email · 10 Mar
No reply found. Tom has not logged in for 31 days either.
11
days open
recent
“can you scope what EMEA provisioning actually needs?”
Priya Nair · asked Tara Osei, SE · Task · 12 Mar
Task assigned 11 days ago, not opened.
11
days open
recent
“this is the third time we have raised it”
Ruth Owens · Head of Compliance · champion · Call · 14 Mar
Ticket #4318 escalated twice and still open. No reply on the thread since 16 March.
9
days open
recent
“Two further business units onboarded by Q2”
Priya Nair · expansion commitment · Call · 9 Jan
One of two live. The second has a date and no named owner on their side.
6
days open
recent
“renewal quote with the exec sponsor on the thread”
Priya Nair · asked Marcus Webb, AE · Task · 17 Mar
Task assigned 6 days ago, no reply on the thread.
Every row resolves to an object that already exists.Task → Task 7Ticket → Ticket 1Escalation → Ticket at severity 1Feature request → Task on product 1The row is a query over the graph, which is why answering the question is what removes it and there is no mark-as-done.